Refund Policy

Returns

We want you to love your order. You have 30 days from the date your order is delivered to request a return.

Eligible for return: unopened, unused items in their original packaging and sealing. For hygiene reasons, lash, nail and beauty products that have been opened or used can't be returned unless they arrived damaged or defective.

Not eligible for return: opened or used beauty products, items marked final sale, and gift cards.

How to start a return

Email us at pureglowstudio2@gmail.com with your order number and the item(s) you'd like to return. Please don't send items back before we've approved the return. Items sent without approval can't be accepted.

Approved returns are sent to:
PureGlow Studio
14901 Florida Ave
Cleveland, OH 44128
United States

Return shipping costs are paid by the customer, except when the item arrived damaged, defective or wrong.

Damaged, defective or wrong items

Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund at no cost to you, and you may not need to send the item back.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to post it.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.